Welcome to the COMATRIX COLLECTION SERVICE LTD Privacy Policy
We ask that you read this privacy policy carefully as it contains important information on who we are,
how and why we collect, store, use and share personal information, your rights in relation to your
personal information and how to contact us and supervisory authorities in the event you have a
complaint.
Who we are
COMATRIX COLLECTION SERVICE LTD is an alliance of independently owned debt collection companies and legal
firms offering ethical and professional debt recovery solutions to clients on a national basis. COMATRIX
COLLECTION SERVICE LTD forms an alliance focusing on debt collection following ethical procedures by
applying high moral standards to our way of doing business. In this policy, references to "us", "we",
"our" and "ours" are references to COMATRIX.
This privacy policy is created to ensure that you as data subject are aware of how COMATRIX is
collecting, using, storing and in other ways handling your personal data.
We collect, use and are responsible for certain personal information about you. When we do so, we are
regulated under the Nigeria Data Protection Regulation.
Our collection and use of your personal information
We are granted by our entrusted loan companies who authorized us to recover the defaulted loan repayment
for them. We will get customer's personal info including name, phone no, age, gender, BVN, and all loan
contract details.
We are authorized by our entrusted loan companies to access their own collection APP or collection
dashboard to contact defaulters by phone call, SMS and WhatsApp by specific access account and password.
Your rights
Under the NDPR you have a number of important rights (which are generally free of charge). In summary,
those include rights to:
- Fair processing of information and transparency over how we use your personal information.
- The right to request erasure of your personal data, known as the right to be forgotten, unless we
are required to retain such data in order to comply with a legal obligation or to establish,
exercise or defend legal claims.
- Receive the personal information concerning you which you have provided to us, in a structured,
commonly used and machine-readable format and have the right to transmit those data to a third party
in certain situations. We may require you to prove your identity before providing this information,
and if you require multiple copies we may charge a reasonable admin fee.
- Object at any time to processing of personal information concerning you for direct marketing.
- The right to object to processing of your personal data where the legal justification for our
processing of your personal data is in our legitimate interest. We will abide by your request unless
there are legitimate grounds which override your interests or rights, or if we need to continue to
process the data for the establishment, exercise or defence of a legal claim.
- Object in certain other situations to our continued processing of your personal information.
- The right to request restriction of processing of your personal data if you believe that the data is
incorrect, or; if our processing is unlawful, or; if we no longer need to process your data for a
particular purpose but cannot delete it due to a legal obligation or because you do not want us to
delete it.
- Claim compensation for damages caused by our breach of any data protection laws.
If you would like to exercise any of those rights, we would always prefer to resolve the matter with you
directly. Therefore, please:
- Email us blessing.o@comatrix-collection.com
- Let us have enough information to identify you,
- Let us have proof of your identity and address (a copy of your driving licence or passport and a
recent utility or credit card bill), and
- Let us know the information to which your request relates, including any account or reference
numbers, if you have them.